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Customer Satisfaction Survey

Thank you for choosing USA Staffing. We are committed to making your decision to use USA Staffing a profitable and rewarding one. Please take a few minutes to fill out this Customer Service Survey.

Please rate your responses using the following scale:
1 = Dissatisfied
2 = Neither Satisfied or Dissatisfied
3 = Somewhat Satisfied
4 = Satisfied
5 = Very Satisfied
N/A = Not Applicable

Name:

Client or State Agency Name:

E-mail Address:

Phone Number:

1.  How would you rate your OVERALL satifaction with...

  ♦   The ability of USA Staffing to fill your orders? 1 2 3 4 5 N/A

  ♦   The response time in filling orders? 1 2 3 4 5 N/A

  ♦   The quality of the employees assigned? 1 2 3 4 5 N/A

  ♦   USA Staffing follow up? (Check-in calls/Quality control calls) 1 2 3 4 5 N/A

2.  Was the USA Staffing employment professional...

  ♦   Friendly? 1 2 3 4 5 N/A

  ♦   Courteous? 1 2 3 4 5 N/A

  ♦   Knowledgeable? 1 2 3 4 5 N/A

  ♦   Helpful? 1 2 3 4 5 N/A

3.  Were your calls answered in a timely manner? 1 2 3 4 5 N/A

4.  How would you rate your OVERALL satisfaction with USA Staffing in regards to customer service? 1 2 3 4 5 N/A

5.  How would you rate your OVERALL satisfaction with USA Staffing in regards to price? 1 2 3 4 5 N/A

6.  How would you rate your OVERALL level of satisfaction with USA Staffing in regards to value? 1 2 3 4 5 N/A

7.  How long have you been using staffing services?

8.  Have you hired any USA Staffing temporary employees for permanent employment?

9.  If so, after how many hours?

10.  What is the single most important step USA Staffing can take to improve your experience with our company?


11.  How comfortable are you with calling USA Staffing if a problem arises? 1 2 3 4 5 N/A

12.  Would you be willing to make a referral of another department or company that could utilize our services at this time?

13.  I have used USA Staffing to fill the following temporary positions (How many of each):

  ♦   Accounting Clerk

  ♦   Administrative Assistant

  ♦   Clerk

  ♦   IT Support Worker

  ♦   Receptionist

  ♦   Secretary

  ♦   Typist

  ♦   Utility Office Worker

  ♦   Word Processor/Data Entry

  ♦   Telemarketing/Call Center

  ♦   Construction Labor

  ♦   General Labor

  ♦   Janitorial/Maintenance Labor

  ♦   Landscaping/Snow Labor

  ♦   Production/Manufacturing Labor

  ♦   Warehouse Labor

  ♦   CNA/Nurses Aide/In-Home Care

  ♦   Hospitality/Food Service/Cashier

  ♦   Other

14.  Which USA Staffing Branch Office location in Iowa services your employment needs?

  ♦   Ames, Iowa

  ♦   Cedar Rapids, Iowa

  ♦   Des Moines, Iowa (Clerical/SKilled Office)

  ♦   Des Moines, Iowa (Industrial Office)

  ♦   Fort Dodge, Iowa

  ♦   Grinnell, Iowa

  ♦   Marshalltown, Iowa

  ♦   Mason City, Iowa

  ♦   Waterloo, Iowa